Terms & Conditions


I. Return Policy

Conditions of return, exchange and refund

In order to get an exchange or a refund, please fill in the contact form within 7 days after the reception of your order.

If breakage occurs on reception of your order, or if an error is made by me concerning the products references received, I also offer the option of exchange as well as refund. 

Unless breakage occurs, all products must be unworn, unused and in original condition with its package. I have the right to refuse the return of products that do not meet the Return Policy requirements mentioned above. 

Shipping and handling costs are non-refundable. The customer will be responsible for all shipping charges for return or exchange. Furthermore, the customer will also need to retain all proof of the return, which implies that the items must be returned by registered mail using a trackable shipping method. I cannot be held responsible for lost return orders.



Refunds will be made through Paypal or Stripe, once I have received the item(s).



No exchange accepted except if the item(s) you have ordered was delivered broken.


How to return or exchange a product ?

Just fill in the contact form specifying all the information concerning your order (your complete contact information, date and reference of your order) and you will receive a response with instructions within 48 hours.


II. Information about the products

These screens establish a general presentation of Agnes Ismay products. I have the right to modify the information appearing on this website without advance notice. Myself and my partners cannot be held responsible for any modifications and consequences.



The present website and its whole content is protected by the copyright laws. All content included such as text, logo, images is the property of agnesismay.com.


III. Privacy Policy

The information which you will communicate to me will be considered as confidential and cannot be spread by me or my partners.


IV. Repairs

For all repair inquiries, please fill in the contact form. Including your name, a description of your inquiry and a proof of purchase (invoice or order number). You will receive a response with instructions within 48 hours.


V. Secured Payment

Payments can be processed through Paypal* or using Credit Card payment. 

*Please note that you do not need to have a Paypal account to place your order.